What does a Psychosocial Recovery Coach do?

A Psychosocial Recovery Coach has specialist knowledge and skill in non-clinical mental health supports and recovery orientated practice.


Psychosocial Recovery Coach

provides a number of services to NDIS participants who require support managing the complex challenges of day to day living.

Who can access Psychosocial Recovery Coaching?

Recovery coaching is available to all NDIS participants whose primary disability is a psychosocial disability. They can request to have psychosocial recovery coaching in their plan, in addition to their other supports. Funding for psychosocial recovery coaching has also been seen in plans where the primary disability is not psychosocial such as intellectual disability or ASD.

What does a Psychosocial Recovery Coach do?

A Psychosocial Recovery Coach has specialist knowledge and skill in non-clinical mental health supports, recovery orientated practice and service navigation within the mental health system. Most psychosocial recovery coaches will have tertiary qualifications in peer work or mental health and experience in mental health related fields.

A key element of psychosocial recovery coaching is building trust, allowing a shared understanding of the participant’s goals, strengths and any possible barriers. A good psychosocial recovery coach understands the power of recovery orientated practice and mentorship.

A psychosocial recovery coach will:

  • Work collaboratively to develop a recovery-enabling relationship to design, plan and implement a recovery plan
  • Provide coaching and support to increase recovery skills and personal capacity, including motivation, strengths, resilience and decision-making
  • Help create a framework to manage complex challenges of day-to-day living
  • Demonstrate knowledge and understanding of trauma informed practice, supported decision making and inclusive, culturally appropriate practice
  • Assist with the coordination of an NDIS plan and other supports
  • Facilitate access and coordination of community resources, services and government systems
  • Maintain engagement through periods of increased support needs
  • Provide choice in service delivery by offering a digital and/or face to face coaching as needed

What to look for in a Recovery Coach

As well as having the qualifications and experience necessary to deliver psychosocial services, a recovery coach also needs a deep understanding of recovery orientated practice.

A good recovery coach is:

  • Someone who is knowledgeable and considerate of what it is like to live with mental ill health
  • Someone who recognises the effects and impacts of mental ill health both socially, personally and within the greater community
  • Someone who sees solutions where there are barriers to accessing social or economic opportunities
  • Someone who can support goal setting and practically implement a recovery plan
  • Someone with the ability to motivate without taking away from a participant’s personal independence and strengths
  • Someone with above average communication skills and ability to clearly demonstrate understanding
  • Someone who can absorb how the participant sees the world

When looking for a Psychosocial Recovery Coach, look for an organisation that has prior experience delivering non-clinical mental health supports. And always look for a Registered NDIS Service Provider. Registered providers are required to meet NDIS compliance and quality assurance standards for disability service delivery, so you know that they are ethical, professional and reliable providers.

CHESS Connect is a for purpose, not for profit human service organisation with over 25 years’ experience in disability and mental health services.

As a Registered NDIS Service Provider we work with hundreds of people with disability who live within our CHESS Connect communities from Port Macquarie to Yamba/Maclean. Learn more about our suite of NDIS services.