How to pick a NDIS Service Provider

Confused on how to pick a NDIS Service Provider? We’ve put together a handy guide with 5 quick tips on important things to consider when deciding on a NDIS Service Provider.

So you or someone you care for has an approved NDIS Plan and you’re ready to start using that funding! But how do choose when deciding on support workers, coordinators and Allied Health providers? NDIS Service Providers cover a broad spectrum, from sole traders, to University qualified health professionals and large for profit and not for profit organisations. Need help? Here’s an honest guide on how to pick an NDIS Service Provider.

An honest guide on how to pick a NDIS Service Provider

  1. Look out for a Registered NDIS Service Provider. Registered NDIS Service Providers meet strict Government quality and safety requirements and are audited regularly to ensure the delivery of a high standard in disability services. The registration process is robust, ensuring that approved organisations are held to the highest possible ethical and quality standards. Find a Registered NDIS Service Provider.
  2. Look out for ISO27001 data security certification. When you engage with a disability service provider you often have to disclose highly private personal information, including medical history and social records. When choosing a provider, ask about their data protection systems and certifications. ISO27001 is an independent certification that demonstrates best practice information security processes. Many organisations who deliver Government funded projects have this level of accreditation. If you see the ISO27001 logo, you can be assured that your personal information is protected by a high standard of systems and processes.
  3. Ask for proof of security checks and qualifications When deciding on a support worker who will work closely with you or someone you care for, ensure that they have gone through all the required checks to perform their work. Most important is the NDIS Worker Check, a requirement for individuals providing NDIS services. Registered NDIS provided are required to ensure all staff operate with up-to-date licences and will closely monitor the on-going eligibility of all support worker employees.
  4. Do your research and get referrals Considering a NDIS Service Provider? Do a Google search. Do they have a professional online presence? Is their website clear and easy to navigate? Have you heard or read positive reviews about them within the community? Collect feedback and referrals from trusted sources before making a decision on your support provider.
  5. Consider contingencies NDIS Service Providers who can operate at scale, have teams of people to manage risk and plan for contingencies if routines or supports are disrupted, protecting the safety and wellbeing of their staff and customers. A good example of this is ensuring COVID safe plans are devised and adhered to during pandemic lockdowns and restrictions. These types of NDIS Service Providers will also be able to troubleshoot and resolve worker and scheduling issues with you, ensuring that you have back-up options and other support workers to draw upon should your usual routine be disrupted.

CHESS Connect is your local, Registered NDIS Service Provider, delivering a suite of strength based NDIS services for people living with disability. ISO27001 certified, CHESS Connect has been supporting people living with disability within the community for over 25 years.

We have expertise in supporting people of all abilities and deliver services across the Mid North Coast and Northern Rivers of NSW. Find out about our suite of service here, or lodge an enquiry today to speak to one of our NDIS team.

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