CHESS Connect believes in constant improvement and innovation. Above all else, we value the experience of those who use our services. We welcome and encourage clients to submit their feedback to us.

CHESS Connect is a community based organisation spreading from Taree to Yamba assisting job seekers, people living with mental illness disability or disadvantage to find meaningful social and economic participation in the communities it operates in.

If you wish to provide feedback or if you have a concern about the service you are receiving, or consider it does not meet the National Disability Service Standards, you have the right to make a complaint. Making a complaint will not affect the assistance you are receiving. CHESS Connect has a process in place to ensure that complaints are dealt with promptly and effectively and option for having them resolved through a third party.

Internal Resolution Process
External Resolution Process