Disaster Recovery Funding & Advice

Small Business & Not for Profit

Did you know? CHESS Connect has dedicated Business Resilience Mentors who would be happy to speak with you about opportunities in recovery and resilience that may be open to you as a small business owner. If you would like some support beginning the application process for these grants or others please give us a call on 1800 899 017 or fill in our online form for a call back.

Storm and Flood Disaster Recovery Small Business Grant

up to $50,000 to help pay for the cost of clean-up and resuming operations for businesses in identified flood effected areas

www.service.nsw.gov.au/transaction/apply-february-and-march-2022-storm-and-flood-disaster-recovery-small-business-grant

ANNOUNCEMENT: Grants for medium sized businesses – $200,000 grants to assist with clean-up and essential repairs. This program will be run by the Department of Regional NSW and will open in the coming weeks for applications.

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Small Business Northern Flood Grant

The $10,000 Grant will support small business owners in the highly impacted Northern Rivers Local Government Areas (LGAs) to cover operating costs to help them survive during the immediate recovery period.

https://www.service.nsw.gov.au/small-business-northern-flood-grant-guidelines

Northern Rivers medium business flood support

Medium-sized businesses (21 to 199 employees) and not-for-profit organisations (21 or more employees) in highly impacted Northern Rivers local government areas (LGAs) that suffered direct damage as a result of the storms and floods in February and March 2022 may be eligible for a grant of up to $200,000 to help pay for costs of clean-up and reinstatement of operations.

The highly impacted LGAs are Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley and Tweed Shire.

Applications are expected to open from mid-May.

Register to ” Get Notified” at:

https://www.service.nsw.gov.au/get-notified-about-northern-rivers-medium-business-flood-support

Disaster recovery allowance 

A short-term income support payment to assist if you’ve lost income as a direct result of the floods, provided by the Australian Government.

www.servicesaustralia.gov.au/nsw-floods-february-2022-disaster-recovery-allowance

Stamp duty relief 

For replacing insured commercial motor vehicles written off due to floods and storms.

www.nsw.gov.au/disaster-recovery/disaster-relief-and-support/

Disaster relief loans 

Concessional interest rate loans up to $130,000 for small businesses and up to $25,000 for not-for-profit organisations. 

www.raa.nsw.gov.au/disaster-assistance/disaster-recovery-loans

Flood Property Assessment Program

If your residential or commercial property was impacted by the February and March 2022 floods, you can register to have a property building condition assessment carried out by certified inspectors.

If the assessment finds the property to be unsafe or beyond economical repair, you can choose to have demolition and removal of waste services undertaken at no cost.

If your property can be repaired, you’ll be provided with a scope of repair works.

https://www.service.nsw.gov.au/transaction/register-flood-property-assessment-program

Liquor & Gaming NSW licences, certificates and documents

Liquor & Gaming NSW is providing the following support to licensees who have been affected by the floods:

  • replacement copies of destroyed licences and identification cards
  • extensions of interim certificates reaching their 90-day limit
  • replacement signage cost waivers or reductions
  • replacement fees and resupplying gaming-related licences and technician ID card waivers
  • financial hardship provisions for annual liquor licence fees
  • extra assistance for liquor licence applications
  • temporary relocation of liquor licences to other premises. 

Liquor premises licence documents can be downloaded for free through the liquor licence manager portal.

For more information, contact Liquor & Gaming NSW on 1300 024 715 or by email at contact.us@liquorandgaming.nsw.gov.au with details of your situation. Include ‘Flood assistance’ in the subject line. 

www.service.nsw.gov.au/campaign/storm-and-flood-assistance-businesses/licences-and-business-documents

NSW Fair Trading licences, permits and certificates

Free replacement of the following licences, permits or certificates that have been destroyed or lost during the floods:

  • motor vehicle dealer, repairer, tradesperson
  • pawnbroker and second-hand dealer
  • paintball marker
  • tow truck driver (tow truck operators should contact the Police who will advise NSW Fair Trading)
  • tattoo parlour or tattooist.

For assistance, email businesslicensing@customerservice.nsw.gov.au, visit your nearest Service NSW Centre or call 13 77 88.

For property licences and certificates or conveyancers licences, email: propertylicensing@customerservice.nsw.gov.au, visit your nearest Service NSW Centre or call 13 77 88.

To apply for a replacement home building or trade licence, permit, certificate or card use the Application for a Duplicate Licence, Certificate or Permit – PDF, and note on the form that the reason for the card replacement is that it was lost in a flood. Please provide your home address if it is different to your nominated address.

https://www.service.nsw.gov.au/campaign/storm-and-flood-assistance-businesses/licences-and-business-documents

Flood Clean-up Package

The clean-up covers both insured and uninsured properties and assists with the clean-up and restoration of flood damaged assets. 

www.service.nsw.gov.au/transaction/request-ses-flood-clean-and-essential-items 

The Australian Taxation Office

The Australian Taxation Office has also announced support including extra time to pay tax or lodge tax returns, activity statements or other obligations, and are prioritising any refunds owed to you. 

www.ato.gov.au/general/support-in-difficult-times/natural-disaster-support/flood-support/

Westpac Group – Small business customers in NSW and QLD in flood impacted postcodes can apply for up to $3,000 per customer group in cash grants to help with urgent expenses or repairs as a result of the floods. If you need support, tailored assistance is available through our Customer Assist team on 1800 067 497 or contact your business banker. Eligibility criteria applies. 

www.westpac.com.au/about-westpac/sustainability/initiatives-for-you/customers-disaster-relief/ 

Ongoing Recovery after Natural Disaster

The CHESS Connect Business Resilience Project helps businesses and their workplaces to recover after natural disaster and build wellbeing for future resilience. The project connects small business owners to their own dedicated Business Resilience Mentor who works with the business owner to connect them to resources and business services that will support their business and workforce.

Contact us on 1800 899 017 or visit www.chessconnect.org.au/business-resilience-project

Support for staff supporting customers experiencing trauma

Free resources to help people in customer service roles to support customers experiencing trauma after natural disaster.

  • Identify what trauma can look like in your customers
  • Learn how to respond using trauma informed approaches
  • Shift to using trauma informed language in your day to day 
  • Use trauma informed approaches to reduce tension and avoid escalation
  • Harness these understandings to support your own wellbeing

BizRebuild
 
Easy to apply for vouchers to support businesses.
 
  • $2,000 Voucher to “Re-tool” eg. replace trading tools lost in flood situation 
  • $500 Voucher to  access business supports eg. accountant, business consultant, web design and more
 
ANNOUNCEMENT: Currently, the BizRebuild vouchers application process is on hold until further notice. Please watch this space and we will alert when the application process reopens. BizRebuild has had an unprecedented demand for the vouchers and they are working toward a continuance of the voucher system.

Primary Producers/Farming

Did you know? CHESS Connect has dedicated Business Resilience Mentors who would be happy to speak with you about opportunities in recovery and resilience that may be open to you as a small business owner. If you would like some support beginning the application process for these grants or others please give us a call on 1800 899 017 or fill in our online form for a call back.

BlazeAid

A volunteer-based organisation that works with families and individuals in rural Australia after natural disasters such as fires and floods. Working alongside the rural families, our volunteers help to rebuild fences and other structures that have been damaged or destroyed.

www.blazeaid.com.au

On-farm Emergency Water Infrastructure Rebate Scheme (closing 30th June 2022)

This scheme helps Australian farmers to better prepare, respond to and recover from drought.

Primary producers and horticulture farmers can apply for rebates to buy and install on-farm water infrastructure to water livestock and permanent plantings.

Eligible farmers can claim up to 25% (of which at least 50% of the rebate will be provided by the relevant state or territory government) of expenses for on-farm water infrastructure up to a maximum total rebate of $25,000. The scheme will close on 30 June 2022 or when the funding is exhausted, whichever occurs first.

www.awe.gov.au/water/policy/national/on-farm-infrastructure-rebate

 

Transport Subsidy for Declared Natural Disasters

A natural disaster assistance transport subsidy is available to eligible farmers who are affected by a declared natural disaster event. This subsidy pays for the cost of transporting:

  • fodder and/or water to an affected property
  • stock to sale or slaughter
  • stock to/from agistment

www.raa.nsw.gov.au/grants/natural-disaster-transport-subsidy

Farm Household Allowance

A payment for farming families in financial hardship.

To get this you must:

  • be a farmer or partner of a farmer
  • meet the income and assets test limits
  • meet mutual obligation requirements.

A farmer must contribute significant labour and capital to a farm

www.servicesaustralia.gov.au/farm-household-allowance

Rural Assistance Authority

  • Grants for primary producers are available to cover costs including repairing damaged fencing and equipment, replacing livestock, salvaging crops and restoring fields. 
  • Freight subsidies for primary producers – up to 50% of the cost on the carriage of livestock and fodder to help primary producers. 

Available through the Rural Assistance Authority, call 1800 678 593 to apply.

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Special disaster grant 
 
up to $75,000 to help pay for the cost of clean-up and resuming operations.
 
 
ANNOUNCEMENT: Grants of up to $25,000 are available for farmers not currently eligible for this support. For further information, go to raa.nsw.gov.au, call 1800 678 593.  
 
ANNOUNCEMENT: Critical Producer Grants for significantly impacted primary producers (in addition to existing grants). For example, a farmer can apply for herd rebuilding, replacement of fences, and other damaged infrastructure. This program will be run by the Department of Regional NSW and will open in the coming weeks for applications.
 
ANNOUNCEMENT: Primary Industry Grants for projects that support sector-wide recovery. For example, projects that improve supply chain and building industry resilience. This program will be run by the Department of Regional NSW and will open in the coming weeks for applications.
 
Disaster recovery allowance
 
A short-term income support payment to assist if you’ve lost income as a direct result of the floods, provided by the Australian Government.
 
 
 
Stamp duty relief 
 
For replacing insured commercial motor vehicles written off due to floods and storms.
 
 
 
Natural disaster transport subsidy 
 
Up to $15,000 to cover costs of transporting fodder/water to an affected property, stock to sale or slaughter and stock to/from agistment.
 
 
 
Disaster relief loans 
 
Concessional interest rate loans up to $130,000 for business continuity and to replace or repair damage not covered by insurance.
 
 
 
Aussie Helpers Charity – Flooding Assistance – Farmers
 
We are devoted to helping our farmers, farming families and farming communities survive through the tough times so they can thrive in the good. Aussie Helpers is designed to provide financial assistance, counselling, educational assistance, fencing, livestock feed and essentials like fuel, groceries, and medicines to rural farming families. 
 
Call 1300 665 232 or Email admin@aussiehelpers.org.au
 
 

Flood Clean-up Package

The clean-up covers both insured and uninsured properties and assists with the clean-up and restoration of flood damaged assets. 

www.service.nsw.gov.au/transaction/request-ses-flood-clean-and-essential-items

The Australian Taxation Office

The Australian Taxation Office has also announced support including extra time to pay tax or lodge tax returns, activity statements or other obligations, and are prioritising any refunds owed to you. 

www.ato.gov.au/general/support-in-difficult-times/natural-disaster-support/flood-support/

Damaged Fences

Fencing washed away in a flood can create a public safety hazard.

 

Regional landholders should contact the Agricultural and Animal Services Hotline on 1800 814 647

Primary producers whose fencing has been damaged may be eligible for the Special Disaster Grant to help with the cost of repairs.

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Ongoing Recovery after Natural Disaster

The CHESS Connect Business Resilience Project helps businesses and their workplaces to recover after natural disaster and build wellbeing for future resilience. The project connects small business owners to their own dedicated Business Resilience Mentor who works with the business owner to connect them to resources and business services that will support their business and workforce.

Contact us on 1800 899 017 or visit www.chessconnect.org.au/business-resilience-project

Support for staff supporting customers experiencing trauma

Free resources to help people in customer service roles to support customers experiencing trauma after natural disaster.

  • Identify what trauma can look like in your customers
  • Learn how to respond using trauma informed approaches
  • Shift to using trauma informed language in your day to day 
  • Use trauma informed approaches to reduce tension and avoid escalation
  • Harness these understandings to support your own wellbeing
 
 
BizRebuild
 
Easy to apply for vouchers to support businesses.
 
  • $2,000 Voucher to “Re-tool” eg. replace trading tools lost in flood situation 
  • $500 Voucher to  access business supports eg. accountant, business consultant, web design and more
 
 
ANNOUNCEMENT: Currently, the BizRebuild vouchers application process is on hold until further notice. Please watch this space and we will alert when the application process reopens. BizRebuild has had an unprecedented demand for the vouchers and they are working toward a continuance of the voucher system.
 
 
Rural Landholders Grant
 
22 February 2022 onwards
 
As part of this initiative, $35 million has been committed to providing targeted assistance for rural landholders and aqua-culturists who are not eligible for existing support, including insurance or special disaster assistance, and are able to demonstrate losses and damage beyond the vicinity of the residential dwelling.
 
Grants of up to $25,000 will be available soon for landholders and aqua-culturists in declared Local Government Areas (LGAs), who have holdings of at least 10ha or an aquaculture permit and receive at least $20,000 in income from primary production per annum.
 
 
 
Grants still open from previous Natural Disaster Events

Supply Chain Support Grant – NSW Storms & Floods – February & March 2021

*** Closing date for applications 30th June 2022 ***

Eligible primary producers are required to have accessed the full $75,000 Special Disaster Grant before accessing funds through the Supply Chain Support Grant.

For further assistance, please contact us on 1800 678 593 or email us rural.assist@raa.nsw.gov.au.

https://www.raa.nsw.gov.au/disaster-assistance/storm-and-flood-programs/supply-chain-support-grants

Special Disaster Grants – NSW Severe Weather & Flooding November 2021

*** Closing date for applications vary depending on location from June 2022 onwards***

Flood affected primary producers are encouraged to apply for Special Disaster Grants to access financial assistance to get back operating as soon as possible.

Once approved, eligible primary producers can access $10,000 in assistance up-front, with a further $40,000 in financial assistance available thereafter upon submission of valid tax invoices.

https://www.raa.nsw.gov.au/disaster-assistance/storm-and-flood-programs/sdg-november-2021

Individuals

Australian Government payments

Disaster Recovery Payment 

$1,000 per eligible adult and $400 per eligible child if your home has been severely damaged or destroyed, or you’ve been seriously injured.

www.servicesaustralia.gov.au/nsw-floods-february-2022-australian-government-disaster-recovery-payment

Disaster Recovery Allowance 

Short-term income assistance (up to 13 weeks) if you’ve lost income as a direct result of the floods. 

www.servicesaustralia.gov.au/nsw-floods-february-2022-disaster-recovery-allowance

Back Home Grant

The Back Home grant provides support to renters and homeowners in eligible local government areas highly impacted by the February and March 2022 floods. The grant provides a one-off payment of up to $20,000 to help cover the costs of restoring a damaged property to a habitable condition or replacing essential household items.

https://www.service.nsw.gov.au/transaction/apply-flood-recovery-back-home-grant

New Zealand Disaster Recovery Payment 

Support for New Zealanders adversely affected by the floods. 

www.servicesaustralia.gov.au/nsw-floods-february-2022-new-zealand-disaster-recovery-payment

New Zealand Disaster Recovery Allowance 

Support for New Zealanders who have lost income as a result of the floods. 

www.servicesaustralia.gov.au/nsw-floods-february-2022-new-zealand-disaster-recovery-allowance

Disaster relief grant

If your home or essential household items have been destroyed or damaged by a natural disaster, you may be eligible for a disaster relief grant.  Call 13 77 88 and ask about the disaster relief grant administered by Resilience NSW or visit

www.nsw.gov.au/resilience-nsw/disaster-relief-grant-for-individuals

Flood Clean-up Package

The clean-up covers both insured and uninsured properties and assists with the clean-up and restoration of flood damaged assets. 

www.service.nsw.gov.au/transaction/request-ses-flood-clean-and-essential-items

Flood Property Assessment Program

If your residential or commercial property was impacted by the February and March 2022 floods, you can register to have a property building condition assessment carried out by certified inspectors.

If the assessment finds the property to be unsafe or beyond economical repair, you can choose to have demolition and removal of waste services undertaken at no cost.

If your property can be repaired, you’ll be provided with a scope of repair works.

https://www.service.nsw.gov.au/transaction/register-flood-property-assessment-program

Additional Child Care Subsidy

If you care for young children, visit Additional Child Care Subsidy Temporary Financial Hardship to find out if you’re eligible for extra help with the cost of approved child care

www.servicesaustralia.gov.au/temporary-financial-hardship-additional-child-care-subsidy

SafeWork NSW licences, permits and certificates

SafeWork NSW is offering free replacement of some licences, permits and certificates that have been destroyed or lost during the floods. To arrange a replacement, call 13 10 50 or email licensing@safework.nsw.gov.au

www.service.nsw.gov.au/campaign/storm-and-flood-assistance-businesses/licences-and-business-documents

Vehicle and vessel registrations and licences

A customer service staff member will check that the area you were living in or visiting was a genuine natural disaster or emergency declared area.

You will also need to meet specific requirements to receive some free services or products (for example, proof of identity requirements for a free replacement licence).

To get help, you can visit your nearest service centre, or call 13 22 13 or 13 77 88

The following products can be replaced for free if you have been affected by a natural disaster or emergency:

  • driver licence (including learner, P1, P2 and unrestricted)
  • mobility Parking Scheme (MPS) permit
  • NSW Photo Card
  • boat licence
  • Personal Watercraft (PWC) licence
  • Certificate of Registration for a vehicle and/or vessel (and registration label if applicable)
  • number plates (number plate reissue, remake or hold fees may also be waived)
  • e-toll tag
  • learner driver log book.

ALSO there are some fees that may be waived or refunded 

www.nsw.gov.au/topics/vehicle-registration/fees-concessions-forms/natural-disasters

Replacement of Citizenship Papers

There is no application fee if:

  • your Australian citizenship certificate is lost, destroyed or damaged due to a natural disaster listed on the Disaster Assist website, and 
  • you apply for a new certificate within 18 months of the date listed for the event.

immi.homeaffairs.gov.au/citizenship/certificate/get-a-certificate/natural-disaster

The Australian Taxation Office

The Australian Taxation Office has also announced support including extra time to pay tax or lodge tax returns, activity statements or other obligations, and are prioritising any refunds owed to you. 

www.ato.gov.au/general/support-in-difficult-times/natural-disaster-support/flood-support/

NAB – The support now available for our customers directly impacted by the current floods includes:

 

 

  • immediate access to $1,000 grants to help cover costs such as temporary accommodation, food and clothing (eligibility criteria applies)
  • $1,000 business grants to help restart or reopen and cover the cost of damaged property, equipment, fencing – and for loss of stock or livestock. NAB business and agribusiness customers wishing to access the grants should call them on 1300 769 650

 

Vinnies

Vinnies are offering emergency assistance grants to impacted individuals ($1000, $2,000, or $3,000 are being provided to flood-affected residents depending on criteria including the level of damage their property has sustained, the size of the family, and insurance status). Vinnies will be assisting in recovery hubs as listed below – more may be added depending on unfolding situations:

  •  Lismore – Southern Cross University – V Block
  • Casino – Casino Community and Cultural Centre – 35 Walker St, Casino
  • Ballina -Ballina Surf Club – Lighthouse Beach Parade, East Ballina

Official Media Release here. 

Anglicare

Anglicare North Coast provides financial assistance, advice and referrals for people who are in financial crisis. We can provide some immediate help through supermarket vouchers, food parcels and vouchers to help with phone and power bills.

https://fabhelp.org.au/

 

Red Cross

Financial assistance for people affected by either the Queensland or New South Wales floods in 2022:

Two types of grants will soon be available. Red Cross teams are working around the clock to set up the systems needed to distribute the grants and applications will open online on Friday, 18 March 2022. 

The application process will be as simple as possible, with a few basic checks. Applications will be processed as fast as possible to make the first payments in the week starting Monday, 21 March 2022, if all the information is provided.  Two grants will be available:

  • Bereavement Grant to support senior next-of-kin of people who died as a direct result of the floods with immediate needs (funeral and other related expenses). There is no need to apply for this grant. We will soon be contacting senior next-of-kin directly to offer this grant to them. 
  • Relief Grant of $500 now closed 

The Red Cross will announce the amount of each grant soon. www.redcross.org.au/grants/

Housing

Temporary housing support

The Temporary Housing Support Package will help people who need accommodation support in the coming weeks and months.

The package will include:

  • temporary housing options for rural land owners
  • mobile motor homes
  • temporary accommodation in recreation clubs
  • access to the Red Cross housing brokerage service.

If you’re currently staying with family or friends and need support, get notified about the temporary housing support package.

www.service.nsw.gov.au/register-interest-floods-temporary-housing-support-package

Rental support scheme

The rental support scheme helps people whose homes are uninhabitable as a result of the February-March 2022 storms and floods.

The scheme will provide up to 16 weeks rental support to flood victims in temporary accommodation and is scalable on the number of people per household, including children.

Get notified about the rental support scheme. 

www.service.nsw.gov.au/register-interest-floods-rental-support-scheme


Community Organisations

Sport and recreation clubs

NSW Government provides financial relief and support services for eligible sport and recreation clubs following a natural disaster:

Disaster relief grant

Up to $2,000 to assist with clean-up and restoring essential facilities and equipment.

www.nsw.gov.au/disaster-recovery/disaster-relief-and-support/for-sport-and-recreation-clubs

Disaster relief loans

Concessional interest rate loans up to $10,000 to help meet the costs of restoring essential club facilities, equipment or other assets

www.raa.nsw.gov.au/disaster-assistance/disaster-recovery-loans/sporting-and-recreation-clubs

Commonwealth Bank is calling for grant applications from its Flood Relief Fund from local community organisations supporting relief, recovery and clean up in areas affected by recent flooding. The CommBank Flood Relief Fund will provide $2 million to support organisations involved in the recovery efforts of the communities affected by the east coast floods. The CBA is accepting applications for grants up to $10,000 from community organisations. For more information, and to apply for a grant from the CommBank Flood Relief Fund.

www.commbank.com.au/support/natural-disasters/floods


Legal, Insurance & Financial

Workplace Advice Line

Business NSW have opened access to their Workplace Advice Line, now free to all businesses in NSW impacted by the current flood disaster for the next four weeks at no charge to all businesses in impacted areas. The Advice Line can help you manage issues like employees not being able to work because they cannot travel to work or safely enter the workplace because of flooding. For support, please call 13 29 59 between 8.30am and 5pm Monday to Friday.

Disaster Response Legal Advice

If you have been affected by recent storms or floods, Legal Aid NSW’s Disaster Response Legal Service can help you with disaster related legal needs including problems relating to insurance, tenancy, financial hardship, workplace rights and others.  Find out more by visiting the Disaster Response Legal Service website or call 1800 801 509 (Mon-Fri 9am-5pm).

https://disasterhelp.legalaid.nsw.gov.au/

Insurance 

If you have been affected by recent storms or floods, the Insurance Council of Australia (ICA) can help people who have lost all their documents to identify who their insurer is.  Visit the website for more information.  

https://insurancecouncil.com.au/

Financial counselling

The National Debt Helpline offers free and confidential financial counselling and resources.

https://ndh.org.au/

Business Recovery and Resilience Service

$7 million to expand the Commonwealth’s business recovery and resilience service, Strengthening Business. 

Wellbeing

Staying safe and seeking emotional support

Floodwater and leftover debris may be contaminated with sewage.

To prevent illness, minimise contact with floodwater and wear protective clothing, including boots, gloves and eye protection.

Avoid swimming in rivers, lagoons and estuaries for at least three days after heavy rain. Avoid mosquito bites by covering up while outside with loose, light-coloured clothing and covered footwear, avoiding being outdoors at dawn and dusk and applying insect repellent on exposed skin that contains DEET, picaridin, or oil of lemon eucalyptus.

In a life-threatening situation, call Triple Zero on 000

  • Mental Health Line open 24/7 on 1800 011 511
  • Lifeline on 13 11 14
  • Kids Helplineon 1800 551 800
  • Beyond Blue on 1800 51 23 48

Find other 24/7 crisis lines: www.health.nsw.gov.au/mentalhealth/services/

 

Seeking emotional support

Please seek face-to-face support after traumatic experiences like a flood emergency and read the NSW Health mental health support factsheets:

Avoid risks during clean-up

Follow these guidelines to avoid unnecessary risks during clean-up.

  • Do not enter a damaged building or structure, unless deemed safe to do so by authorities.
  • Take great care around electricity – follow the SES Safety Tips  
  • Contact your insurance company directly and take plenty of photos of any property and contents damage before removing and disposing of items. Read our Insurance and Legal Support guide.
  • If your house was built before 1987, it is likely to contain asbestos. Find out what asbestos looks like and where it could be.
  • Keep asbestos waste separated from other waste you are removing, and do not put it in red bins or skip bins.
  • If removing or moving waste, remember basic hygiene. Use personal protective equipment, including dust mask, gloves, covered shoes or boots and full-length clothing to cover your arms and legs.
  • If using disinfectants or other cleaners, follow safety advice on labels and do not touch eyes and face.
  • Be alert to snakes, spiders, rats and other wildlife that may have taken refuge in the building, structure or furniture. 
  • Wall and floor cavities should be checked for mud, debris and floodwater. If items are not completely dry, mould or mildew may develop.
  • When collecting and removing rotting material such as spoiled food or vegetation, always wear a nose and mouth guard or dust mask.
  • Wash your hands thoroughly after participating in clean-up activities.
  • All wounds other than clean, minor cuts are considered ‘tetanus-prone’. Seek medical advice for dirty wounds or wounds where the skin has been penetrated, such as with a rose thorn or rusty nail. First aid treatment should always include cleaning the wound and using an antiseptic.
 
The Environment Protection Authority has further information on handling of waste materials and hazardous materials including asbestos.
 

 

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Support for staff supporting customers experiencing trauma

Free resources to help people in customer service roles to support customers experiencing trauma after natural disaster.

  • Identify what trauma can look like in your customers
  • Learn how to respond using trauma informed approaches
  • Shift to using trauma informed language in your day to day 
  • Use trauma informed approaches to reduce tension and avoid escalation
  • Harness these understandings to support your own wellbeing

Animal Welfare

Managing Animals & Livestock

Flood-affected farmers and land managers who require assistance with livestock assessment, veterinary assistance, emergency fodder and livestock euthanasia or burial, can call the Agricultural and Animal Services Hotline, 1800 814 647.

For injured wildlife, call WIRES on 1300 094 737 or Wildlife Rescue Australia on 1300 596 457. 

The RSPCA also offers assistance with pets, livestock (including horses) and wildlife: Send an email at mail@rspcansw.org.au, or call 1300 278 358.

Rural landholders affected by flooding can request Agricultural and Animal Services for emergency fodder. Landholders need to continue to register their requests for emergency fodder by contacting the Agricultural and Animal Services hotline on 1800 814 647. Emergency fodder for flood-affected livestock is also available at the following sites and can be collected once you have registered with the hotline and have been notified of your allocation:

  • Casino – Primex site – 8am to 5.00pm daily
  • Alstonville – McGregor Gourlay, 28 Kays Lane – 8am to 5pm daily
  • Grafton – McGregor Gourlay, 42 Hyde St, South Grafton – 8am to 5pm daily

A dedicated email has also been created so requests can also be lodged by emailing aasfa@emergency.dpi.nsw.gov.au

Disposing of animal carcasses

The destruction of floods can be distressing. Please seek mental wellbeing support, particularly if you are dealing with trauma. If you intend to dispose of animal carcasses yourself, it’s important to note that:

Onsite burial is the preferred option in most instances. Where there are large mortalities or where onsite issues, including size, soil type, water table, are problematic, disposal through a licensed landfill is usually the next option.  

Improper carcass disposal can have significant impacts on environmental, human and animal health. Careful planning and management of disposal is important to ensure the safety of the community, other stock, the environment and to minimise the risk of disease spread.

  • Poor carcass disposal can result in contamination of soil, ground water and water ways.  
  • Access to poorly disposed carcasses can also allow for significant disease spread through scavengers, mosquitoes and vermin.  
  • Carcass disposal should occur as soon as possible after the animal has died.   
  • Animal owners and managers have a legal responsibility to ensure that disposal of carcasses does not adversely affect the environment.  

Visit Disposing of Deceased Stock or the Department of Primary Industries website for more information.