In this increasingly digital world, the security of personal data and protection from cyber-attack is of the utmost importance. As an organisation, CHESS Connect delivers Government funded services to the community, so the collection, storage and management of customer information is a responsibility that is taken very seriously.

“We are an organisation that holds sensitive customer data” says CHESS Connect CEO Paul Kelly. “Now, more than ever, information security is critical in business strategy and continuity, as well as providing our customers with peace of mind that their personal information is safeguarded by world class systems and processes.”

To align with international standards in information security and operations, CHESS Connect recently invested in a year long process to assess, upgrade and upskill its systems and processes for ISO27001 certification.

What is ISO 27001?

ISO 27001 certification is the leading international quality standard for information security management systems. ISO 27001 was developed to standardise the process for establishing, implementing, operating, monitoring, reviewing and maintaining information security management systems.

Why is ISO 27001 so important?

ISO 27001 is an independent certification that can be implemented in any kind of organisation that demonstrates best-practice information security processes. Developing and maintaining high quality digital and physical information management and security:

  • Protects valuable personal and organisational data
  • Mitigates operational, financial and reputational risk
  • Provides certainty for confidentiality and privacy
  • Improves business continuity
  • Educates, informs and improves process

In July this year, after an exhaustive assessment with Melbourne based auditors Best Practice Certification, CHESS Connect were awarded accreditation in ISO27001, aligning to the same standard as elite companies such as Google, Microsoft, Cisco Systems and Verizon.

CEO Paul Kelly is pleased with the accreditation.

“As a specialist in regional human services, the ISO 27001 certification supports robust systems and processes, and enhances business and customer confidence. This process was supported at all levels by our dedicated staff, project team and Technology Centres Australia, our 3rd party IT support. We are looking forward to displaying our accreditation as a symbol of trust, excellence and safety.”


Meet the Author

About Heather
CHESS Connect Marketing Manager Heather is passionate about driving growth and engagement through brand storytelling. A big fan-girl of fantasy fiction, Heather loves reading, writing and the occasional Netflix binge.