7 Trauma Informed Customer Service Techniques for Challenging Times

It's a tricky time for businesses to navigate right now. Business owners are doing the best they can to serve their customers, maintain relationships and adhere to health orders, including asking difficult questions around vaccination. There are a few things that you can do to manage challenging interactions so that any potential impacts for your staff or customers are reduced as much as possible.

Meet Jo, our Business Resilience Mentor

We discuss how small business operators can manage overwhelm and maintain balance and perspective during challenging times.

Meet Emily, our new Business Resilience Mentor

We discuss how small business operators can manage overwhelm and maintain balance and perspective during challenging times.

LISTEN NOW: Business Resilience Project on ABC Mid North Coast

Business Resilience Project Mentor Joanne Facey was interviewed by ABC Mid North Coast, on new funded support for small business owners.

10 Simple Tips to Build Resilience as a Small Business Owner

You can build resilience as a small business owner by implementing small practices into your day that boost your mental fitness and wellbeing

COMING SOON: The Business Resilience Project

The Business Resilience Project provides local SMEs with tools and guidance to support resilience and mental wellbeing in the workplace

Wellbeing through Work Transition

Practical and meaningful strategies to maintain resilience, self-care and wellbeing through work transition.

Trauma Informed Customer Service

Trauma Informed lessons applied in the context of customer service can lead to less stress and greater understanding for your employees.

Staying Connected in Extraordinary Times

As social animals we instinctively seek out emotional connection to affirm our sense of self, so finding ways to stay engaged and connected are crucial.

Fun Ways to Keep Remote Teams Connected

Lack of connection is what people miss the most in this 'new way of remote work' during COVID-19. Here are some fun ways to keep teams connected.