Meet Andy! Our Newest NDIS Support Coordinator

Support Coordination is an empowering, creative and supportive function of the NDIS that highlights the strengths of the participant and enables them to practice self-agency, get the most out of their plan and in a broader sense, control over their life choices. Andrea Benson is the newest Support Coordinator to join our team. We sat down with Andy to learn more about her passion for person-centric service for people with disability

Life before CHESS Connect & the NDIS

I have a pretty diverse career history which started out in early childhood education, but in the decade before coming to CHESS Connect I worked mostly in community medical and allied health services on health education projects.

It was in health that I was first exposed to the phrase ‘nothing about us without us’ in regard to developing person centred, person led health systems and this really resonated with me. We know that people have better health outcomes when they are educated and empowered to be the leaders of their own team, so why not design our services with that outcome in mind?

Andrea Benson Support Coordinator

What attracted you to the Coordination of Supports (CoS) role?

In every role I’ve ever held, I have absolutely LOVED working with people. Support Coordination gives me an opportunity to enjoy that connection, whilst also putting my knowledge of health systems, allied health and community services to use. I have been able to bring the philosophy of person led, person centred service delivery from my time in health care to my role at CHESS Connect to help people find and manage the supports that they need to achieve their goals.

What do you do when you’re not busy CoS-ing?

I have three (nearly adult!) kiddos who I try to spend as much time with as possible but when I’m not with them, you can usually find me outside, working on my property and gardens with my Kelpie, Pebbles. I recently got my Motorsport Competition Licence so I can navigate for my partner

Any personal objectives for your work in the NDIS?

I have SO many! But the biggest one is to always be person-centred and outcome focused, not system centred and disability focused. A close second is to really enjoy the role. I want to bring work practices and systems to Support Coordination that make it a sustainable, rewarding and enjoyable career because that will ultimately translate into better outcomes for our customers.


Ever considered a career in the NDIS?

We currently have two opportunities within our NDIS team.

NDIS Rostering Officer – Port Macquarie/Coffs Harbour area

We want to hear from creative problem solvers, skilled at finding suitable staff to match client’s needs, as well as someone who is a master at fostering community relationships to further promote and support our organisation.

Apply via SEEK.

NDIS Support Workers – All areas

Want a rewarding and fulfilling role that is vital to families and individuals living with disability?

We are looking for motivated people to join our dedicated team of support workers with varied roles and flexible working hours across the Mid North Coast and Northern Rivers.

Complete our expression of interest form below to learn about opportunitities in your area.

NDIS Careers Expression of Interest Form