Across NSW, business owners are having varied reactions to the road map out of lockdown. Some are excited to be re-opening, others are opening in limited ways or with a sense of uncertainty. Business owners are doing the best they can to serve their customers, maintain relationships and adhere to health orders. Staff are having to ask for proof of vaccination and are being met with a variety of responses – willingness, confusion, irritation and sometimes anger.
Remember that customers and staff will have had really diverse experiences around vaccination, different interpretation to trusted information, and may be feeling really unprepared, emotional, stressed or combative. There are a few things that you can do to manage these interactions so that any potential impacts for your staff or customers are reduced as much as possible when you are asking to see a customers vaccination status. Trauma Informed Customer Service helps us to do this with compassion, humanity and self regulation.
Trauma Informed Customer Service for Challenging Times
Trauma Informed lessons applied in the context of customer service can lead to less stress and greater understanding for frontline staff in all types of industry.
Applied in a business setting, Trauma Informed Customer Service supports the development and maintenance of trusting relationships and helps to protect staff against burnout.
In these unusual times Trauma Informed Customer Service might be just what your staff, your customers and your business needs.
We’ve developed online workshops that can be tailored to your industry and team requirements.
Visit our Trauma Informed Training service page to learn more or enquire today to speak to one of our Workplace Wellbeing specialists.
Did you know? If you operate a business in a bushfire effected region on the Mid North Coast or Northern Rivers of NSW, you could be eligible for free trauma informed workplace workshops through our Business Resilience Project. Contact us to determine eligibility for your business.